VI Vodafone idea Complete User Guide and Support

How to find my VI SIM PUK (Personal Unblocking Key) code?

To find your VI (Vodafone-Idea) SIM PUK (Personal Unblocking Key) code, you can use the following methods:

Method 1: Check SIM Card Packaging

  • The PUK code is often printed on the original SIM card packaging. If you still have the packaging, look for a card or label containing the PUK code.

Method 2: Contact VI Customer Care

  1. Dial VI Customer Care:
    • From another phone, dial 199 (toll-free) or 198 (toll-free).
  2. Speak to Customer Support:
    • Follow the IVR options for SIM-related issues or request to speak directly to a customer care representative.
  3. Request the PUK Code:
    • Provide your mobile number and details, and they will give you the PUK code to unlock your SIM.

Method 3: Using the VI App

  1. Download and Open the VI App:
    • If you haven’t installed it, download the Vi™ app from the Google Play Store or Apple App Store.
  2. Log In:
    • Log in using your VI number.
  3. Go to Support:
    • Navigate to the Help or SIM Details section, and you might find your PUK code.

Method 4: Visit a VI Store

  • If you are unable to retrieve the PUK code using the above methods, visit the nearest VI Store with valid identification. The staff will help you retrieve the PUK code and unlock your SIM.

What is default VI Sim PIN?

The default VI (Vodafone-Idea) SIM PIN is usually set to 1234 or 0000.

If you haven’t changed your SIM PIN, these default values should work. However, if you’ve entered the wrong PIN multiple times, your SIM may become locked, and you’ll need the PUK (Personal Unblocking Key) code to unlock it. You can obtain the PUK code by contacting VI customer support or using the VI app.

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