{"id":5877,"date":"2026-01-16T08:57:29","date_gmt":"2026-01-16T08:57:29","guid":{"rendered":"https:\/\/gurukulgalaxy.com\/blog\/?p=5877"},"modified":"2026-03-01T05:28:50","modified_gmt":"2026-03-01T05:28:50","slug":"top-10-queue-management-software-features-pros-cons-comparison","status":"publish","type":"post","link":"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/","title":{"rendered":"Top 10 Queue Management Software: Features, Pros, Cons &amp; Comparison"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/gurukulgalaxy.com\/blog\/wp-content\/uploads\/2026\/01\/421.jpg\" alt=\"\" class=\"wp-image-5887\" srcset=\"https:\/\/gurukulgalaxy.com\/blog\/wp-content\/uploads\/2026\/01\/421.jpg 1024w, https:\/\/gurukulgalaxy.com\/blog\/wp-content\/uploads\/2026\/01\/421-300x164.jpg 300w, https:\/\/gurukulgalaxy.com\/blog\/wp-content\/uploads\/2026\/01\/421-768x419.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Top_10_Queue_Management_Software_Tools\" >Top 10 Queue Management Software Tools<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#1_%E2%80%94_Qminder\" >1 \u2014 Qminder<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#2_%E2%80%94_Waitwhile\" >2 \u2014 Waitwhile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#3_%E2%80%94_Qmatic\" >3 \u2014 Qmatic<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#4_%E2%80%94_QLess\" >4 \u2014 QLess<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#5_%E2%80%94_Skiplino\" >5 \u2014 Skiplino<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#6_%E2%80%94_Wavetec\" >6 \u2014 Wavetec<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#7_%E2%80%94_Q-nomy_Q-Flow\" >7 \u2014 Q-nomy (Q-Flow)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#8_%E2%80%94_Waitwell\" >8 \u2014 Waitwell<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#9_%E2%80%94_JRNI\" >9 \u2014 JRNI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#10_%E2%80%94_Queue-it\" >10 \u2014 Queue-it<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Comparison_Table\" >Comparison Table<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Evaluation_Scoring_of_Queue_Management_Software\" >Evaluation &amp; Scoring of Queue Management Software<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Which_Queue_Management_Software_Tool_Is_Right_for_You\" >Which Queue Management Software Tool Is Right for You?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Solo_Users_vs_SMB_vs_Mid-Market_vs_Enterprise\" >Solo Users vs SMB vs Mid-Market vs Enterprise<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Budget-Conscious_vs_Premium_Solutions\" >Budget-Conscious vs Premium Solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Feature_Depth_vs_Ease_of_Use\" >Feature Depth vs Ease of Use<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Integration_and_Scalability_Needs\" >Integration and Scalability Needs<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Frequently_Asked_Questions_FAQs\" >Frequently Asked Questions (FAQs)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/gurukulgalaxy.com\/blog\/top-10-queue-management-software-features-pros-cons-comparison\/#Conclusion\" >Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Introduction\"><\/span>Introduction<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Queue Management Software is a digital system designed to control the flow of people and requests through a service environment. At its core, it replaces the traditional, physical &#8220;standing in line&#8221; experience with virtual queues, digital tokens, and smart appointment scheduling. These tools use real-time data to estimate wait times, notify customers of their status via SMS or mobile apps, and provide staff with the information they need to serve visitors efficiently.<\/p>\n\n\n\n<p>The importance of QMS cannot be overstated. In a world of instant gratification, forced physical waiting leads to &#8220;boredom fatigue&#8221; and high abandonment rates. By implementing a digital queue, businesses can reduce &#8220;perceived&#8221; wait times\u2014the psychological toll of waiting\u2014by allowing customers to wait remotely or engage in other activities while holding their place in line.<\/p>\n\n\n\n<p><strong>Key real-world use cases include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Healthcare:<\/strong> Managing patient walk-ins at urgent care centers to prevent crowded waiting rooms.<\/li>\n\n\n\n<li><strong>Retail:<\/strong> Handling returns, technical support desks (like the &#8220;Genius Bar&#8221;), or dressing room queues.<\/li>\n\n\n\n<li><strong>Government &amp; DMV:<\/strong> Eliminating hours-long physical lines for licensing and permits.<\/li>\n\n\n\n<li><strong>Banking:<\/strong> Directing customers to the right specialist (e.g., mortgage vs. teller) based on their specific needs.<\/li>\n\n\n\n<li><strong>Education:<\/strong> Streamlining registrar offices and financial aid desks during peak enrollment periods.<\/li>\n<\/ul>\n\n\n\n<p>When choosing a tool, users should evaluate the <strong>User Experience (UX)<\/strong> for both staff and customers, the <strong>Automation Capabilities<\/strong> (such as AI-driven wait time predictions), and the <strong>Integration Potential<\/strong> with existing CRM or POS systems.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p><strong>Best for:<\/strong> Mid-market to enterprise-level organizations in healthcare, retail, government, and finance that manage high daily foot traffic. It is also a vital tool for IT managers looking to digitize the customer journey and operations directors focused on staff productivity.<\/p>\n\n\n\n<p><strong>Not ideal for:<\/strong> Very small businesses with low, predictable traffic where a simple manual clipboard or &#8220;first-come, first-served&#8221; basis suffices. It is also not a replacement for simple scheduling tools if there is no &#8220;walk-in&#8221; or &#8220;waiting&#8221; component involved.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Top_10_Queue_Management_Software_Tools\"><\/span>Top 10 Queue Management Software Tools<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"1_%E2%80%94_Qminder\"><\/span>1 \u2014 Qminder<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Qminder is a cloud-based queue management system that focuses heavily on the &#8220;Customer Experience&#8221; (CX) side of the waiting process. It is designed to be set up in minutes, often using iPads as self-service kiosks.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Name-based queuing rather than impersonal ticket numbers.<\/li>\n\n\n\n<li>Self-service iPad kiosks for frictionless check-ins.<\/li>\n\n\n\n<li>Automated SMS notifications to keep visitors updated remotely.<\/li>\n\n\n\n<li>Real-time service dashboard for staff to manage customer flow.<\/li>\n\n\n\n<li>Comprehensive analytics on wait times, service times, and staff performance.<\/li>\n\n\n\n<li>Waiting room TV integration to display queue status visually.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Extremely fast implementation; businesses can go live in a few days.<\/li>\n\n\n\n<li>The name-based approach adds a personal touch that many enterprise tools lack.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Pricing is on the higher end, especially for smaller businesses.<\/li>\n\n\n\n<li>Limited advanced hardware support compared to legacy systems like Qmatic.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> SOC 2 Type II, HIPAA-ready, GDPR, and CCPA compliant.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Excellent documentation and a reputation for highly responsive, friendly customer support.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"2_%E2%80%94_Waitwhile\"><\/span>2 \u2014 Waitwhile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Waitwhile is a modern, versatile tool that bridges the gap between a waitlist app and an enterprise queue system. It is highly praised for its clean UI and powerful automation features.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Seamless blending of appointments and walk-ins into a single &#8220;Line Sync.&#8221;<\/li>\n\n\n\n<li>AI-powered wait time estimations that learn from historical data.<\/li>\n\n\n\n<li>Two-way SMS messaging allows customers to delay their arrival or ask questions.<\/li>\n\n\n\n<li>Public-facing waitlist pages that customers can join from their own devices.<\/li>\n\n\n\n<li>Deep integration with 3,000+ apps via Zapier and a robust API.<\/li>\n\n\n\n<li>Geofencing capabilities to ensure customers are nearby before they join.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Unmatched ease of use for both staff and customers.<\/li>\n\n\n\n<li>Highly customizable workflows that can be changed on the fly without IT help.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The per-visit pricing model can become expensive for high-volume locations.<\/li>\n\n\n\n<li>Some advanced reporting features are locked behind the Enterprise tier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> GDPR compliant, data encryption at rest and in transit, and SSO support for Enterprise.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Offers a great self-service knowledge base and in-app chat support.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"3_%E2%80%94_Qmatic\"><\/span>3 \u2014 Qmatic<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>A veteran in the space, Qmatic provides &#8220;Customer Journey Management&#8221; rather than just simple queuing. It is the preferred choice for massive, complex environments like national banks or global government agencies.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Omnichannel orchestration covering pre-arrival, arrival, and post-service.<\/li>\n\n\n\n<li>High-end physical hardware support (touchscreen kiosks, digital signage).<\/li>\n\n\n\n<li>Sophisticated routing logic to direct customers to specific staff skills.<\/li>\n\n\n\n<li>Distributed management for organizations with hundreds of locations.<\/li>\n\n\n\n<li>Business intelligence tools for deep operational auditing.<\/li>\n\n\n\n<li>Native mobile apps for staff to manage queues from the floor.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Virtually unlimited scalability for global enterprise deployments.<\/li>\n\n\n\n<li>Strongest hardware-software integration in the industry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Significant learning curve and longer implementation times.<\/li>\n\n\n\n<li>Higher total cost of ownership (TCO) due to hardware requirements.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> ISO 27001, GDPR, and enterprise-grade data security protocols.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Global network of partners providing on-site support and specialized consulting.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"4_%E2%80%94_QLess\"><\/span>4 \u2014 QLess<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>QLess is a mobile-first solution that pioneered the &#8220;virtual line&#8221; concept. It is designed to eliminate physical waiting rooms entirely by moving the entire experience to the customer&#8217;s smartphone.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>&#8220;Join from anywhere&#8221; functionality via SMS, web, or app.<\/li>\n\n\n\n<li>Interactive &#8220;Flex-Stream&#8221; queuing for varied service types.<\/li>\n\n\n\n<li>Real-time communication for notifying customers of delays.<\/li>\n\n\n\n<li>Advanced data analytics for identifying bottlenecks in service.<\/li>\n\n\n\n<li>Calendar integration for managing scheduled appointments alongside walk-ins.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Exceptional at reducing physical congestion in tight spaces.<\/li>\n\n\n\n<li>Proven success in the public sector and higher education.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>The user interface can feel a bit dated compared to modern SaaS rivals.<\/li>\n\n\n\n<li>Customization often requires back-end changes that take time to implement.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> HIPAA and GDPR compliant; uses secure AWS hosting.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Dedicated account managers for enterprise clients and comprehensive training modules.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"5_%E2%80%94_Skiplino\"><\/span>5 \u2014 Skiplino<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Skiplino is a highly accessible, cloud-based solution that emphasizes speed of setup and a mobile-centric experience. It is particularly popular in international markets due to its multi-language support.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Fast, 5-minute setup process for basic queuing.<\/li>\n\n\n\n<li>Mobile app that allows users to find nearby businesses and join queues.<\/li>\n\n\n\n<li>Integrated customer feedback system after every service.<\/li>\n\n\n\n<li>Real-time monitoring app for managers to track live stats.<\/li>\n\n\n\n<li>QR code check-ins for touchless entry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Very affordable entry-level pricing for SMBs.<\/li>\n\n\n\n<li>Excellent mobile app experience for the end-user.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Reporting and analytics are less granular than enterprise-tier competitors.<\/li>\n\n\n\n<li>Limited integrations with deep enterprise ERP\/CRM systems.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> GDPR compliant; standard data encryption.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Responsive email support and a growing library of video tutorials.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"6_%E2%80%94_Wavetec\"><\/span>6 \u2014 Wavetec<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Wavetec specializes in &#8220;Total Customer Experience&#8221; solutions, combining queuing with digital signage and interactive kiosks. It is a dominant force in the financial and retail sectors globally.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Seamless integration with digital signage for promotional content during waits.<\/li>\n\n\n\n<li>Enterprise-level &#8220;Spectra&#8221; software for multi-branch management.<\/li>\n\n\n\n<li>Support for WhatsApp queuing and appointment booking.<\/li>\n\n\n\n<li>Virtual and physical ticket generation options.<\/li>\n\n\n\n<li>Real-time dashboards and predictive analytics for workforce planning.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Robust and durable hardware designed for high-traffic environments.<\/li>\n\n\n\n<li>Strongest presence in emerging markets with local support.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Can be overly complex for businesses only needing a simple virtual waitlist.<\/li>\n\n\n\n<li>Heavy reliance on physical hardware can increase maintenance costs.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> ISO 9001, ISO 27001, and GDPR compliant.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Extensive on-site support capabilities and a global partner ecosystem.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"7_%E2%80%94_Q-nomy_Q-Flow\"><\/span>7 \u2014 Q-nomy (Q-Flow)<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Q-nomy\u2019s Q-Flow platform is an enterprise-level orchestration engine. It is unique in how it handles both the customer journey and the back-end business processes associated with those journeys.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Business process management (BPM) integrated directly into the queue.<\/li>\n\n\n\n<li>Multi-channel customer interaction (mobile, kiosk, web, call center).<\/li>\n\n\n\n<li>Sophisticated resource allocation based on real-time demand.<\/li>\n\n\n\n<li>Highly customizable &#8220;Customer Journey Mapping.&#8221;<\/li>\n\n\n\n<li>Integration with medical records (EHR) and banking systems.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ideally suited for healthcare and government where &#8220;service&#8221; involves complex steps.<\/li>\n\n\n\n<li>Powerful automation that goes beyond simple &#8220;next in line&#8221; logic.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Requires significant professional services for initial configuration.<\/li>\n\n\n\n<li>High price point makes it inaccessible for small businesses.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> HIPAA, GDPR, and enterprise-grade encryption.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> High-touch enterprise support with dedicated implementation teams.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"8_%E2%80%94_Waitwell\"><\/span>8 \u2014 Waitwell<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Waitwell is a rising star particularly focused on the public sector and service-heavy industries. It stands out for its ability to manage &#8220;complex demand&#8221; where one visitor might need multiple services.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Single-view dashboard for appointments and walk-ins.<\/li>\n\n\n\n<li>Multi-service queuing (e.g., a student needing both financial aid and a registrar).<\/li>\n\n\n\n<li>Automated document reminders sent via SMS before the visitor arrives.<\/li>\n\n\n\n<li>Staff workflow management that tracks &#8220;desk time&#8221; vs. &#8220;wait time.&#8221;<\/li>\n\n\n\n<li>Cloud-native architecture that requires no on-premise hardware.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Highly specialized for government and education workflows.<\/li>\n\n\n\n<li>Excellent at handling large, erratic crowds during peak periods.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Newer to the market; community and third-party integrations are still growing.<\/li>\n\n\n\n<li>Limited digital signage options compared to Qmatic or Wavetec.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> SOC 2 Type II and GDPR compliant.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Known for high-touch onboarding and proactive success management.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"9_%E2%80%94_JRNI\"><\/span>9 \u2014 JRNI<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>JRNI describes itself as an &#8220;Experiential Relationship Management&#8221; platform. It focuses on the long-term relationship, using the queue as one touchpoint in a larger customer lifecycle.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Leading-edge appointment scheduling engine.<\/li>\n\n\n\n<li>Integrated event management for in-store workshops or seminars.<\/li>\n\n\n\n<li>Customer &#8220;check-in&#8221; flows that sync with CRM data in real-time.<\/li>\n\n\n\n<li>Staff availability and skill-set matching.<\/li>\n\n\n\n<li>Deep analytics into customer lifetime value (LTV) relative to wait times.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Best for retailers who want to turn &#8220;waiting&#8221; into &#8220;consulting.&#8221;<\/li>\n\n\n\n<li>Modern, sleek UI that appeals to premium brands.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Can be &#8220;too much software&#8221; for a business that just wants a simple line.<\/li>\n\n\n\n<li>Custom quotes only; pricing is not transparent for smaller buyers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> ISO 27001, GDPR, and SOC 2.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> Strong enterprise support and a focus on &#8220;Customer Success&#8221; partnerships.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"10_%E2%80%94_Queue-it\"><\/span>10 \u2014 Queue-it<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Queue-it is the outlier on this list as it is a <strong>Virtual Waiting Room<\/strong> designed specifically for online traffic surges. While other tools manage people in buildings, Queue-it manages people on websites.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Key features:<\/strong>\n<ul class=\"wp-block-list\">\n<li>&#8220;First-in, first-out&#8221; fair access for high-demand online sales (e.g., ticket drops).<\/li>\n\n\n\n<li>Sophisticated bot mitigation to ensure real people get served.<\/li>\n\n\n\n<li>Real-time traffic throttling to prevent website crashes.<\/li>\n\n\n\n<li>Customizable waiting room pages with branding and countdowns.<\/li>\n\n\n\n<li>Detailed analytics on visitor behavior during the online wait.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Pros:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Essential for e-commerce, ticketing, and government registration sites.<\/li>\n\n\n\n<li>Prevents server failure during 100x traffic spikes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Cons:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Does not manage physical foot traffic or in-person service counters.<\/li>\n\n\n\n<li>Subscription costs are high for occasional-use cases.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Security &amp; compliance:<\/strong> ISO 27001, GDPR, and robust DDoS protection.<\/li>\n\n\n\n<li><strong>Support &amp; community:<\/strong> 24\/7 support during high-stakes &#8220;on-sale&#8221; events.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Comparison_Table\"><\/span>Comparison Table<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Tool Name<\/strong><\/td><td><strong>Best For<\/strong><\/td><td><strong>Platform(s) Supported<\/strong><\/td><td><strong>Standout Feature<\/strong><\/td><td><strong>Rating (G2\/Peer Insights)<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Qminder<\/strong><\/td><td>In-store CX Optimization<\/td><td>Cloud \/ iPad \/ Web<\/td><td>Name-based Personalization<\/td><td>4.8 \/ 5<\/td><\/tr><tr><td><strong>Waitwhile<\/strong><\/td><td>Modern SMBs &amp; Retail<\/td><td>SaaS \/ Web \/ Mobile<\/td><td>AI Wait Time Predictions<\/td><td>4.9 \/ 5<\/td><\/tr><tr><td><strong>Qmatic<\/strong><\/td><td>Global Enterprises<\/td><td>On-prem \/ Cloud \/ Kiosk<\/td><td>Legacy Hardware Mastery<\/td><td>4.1 \/ 5<\/td><\/tr><tr><td><strong>QLess<\/strong><\/td><td>Higher Ed \/ Government<\/td><td>Mobile \/ SaaS<\/td><td>Virtual Line Pioneer<\/td><td>4.3 \/ 5<\/td><\/tr><tr><td><strong>Skiplino<\/strong><\/td><td>International SMBs<\/td><td>Mobile \/ SaaS<\/td><td>5-Minute Setup<\/td><td>4.5 \/ 5<\/td><\/tr><tr><td><strong>Wavetec<\/strong><\/td><td>Banks &amp; Retail Signage<\/td><td>Hardware \/ Cloud<\/td><td>Digital Signage Integration<\/td><td>4.0 \/ 5<\/td><\/tr><tr><td><strong>Q-nomy<\/strong><\/td><td>Complex Workflows<\/td><td>Enterprise \/ BPM<\/td><td>Process Orchestration<\/td><td>4.4 \/ 5<\/td><\/tr><tr><td><strong>Waitwell<\/strong><\/td><td>Public Sector \/ Education<\/td><td>Cloud \/ Mobile<\/td><td>Multi-Service Queuing<\/td><td>4.7 \/ 5<\/td><\/tr><tr><td><strong>JRNI<\/strong><\/td><td>Premium Retail CX<\/td><td>SaaS \/ API<\/td><td>Relationship Management<\/td><td>4.4 \/ 5<\/td><\/tr><tr><td><strong>Queue-it<\/strong><\/td><td>Online Traffic Surges<\/td><td>SaaS \/ API<\/td><td>Virtual Waiting Room<\/td><td>4.8 \/ 5<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Evaluation_Scoring_of_Queue_Management_Software\"><\/span>Evaluation &amp; Scoring of Queue Management Software<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>To help you compare these tools objectively, we have evaluated the category based on a weighted scoring rubric.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><td><strong>Criteria<\/strong><\/td><td><strong>Weight<\/strong><\/td><td><strong>What We Look For<\/strong><\/td><\/tr><\/thead><tbody><tr><td><strong>Core Features<\/strong><\/td><td>25%<\/td><td>Virtual queuing, SMS alerts, appointment sync, and kiosk support.<\/td><\/tr><tr><td><strong>Ease of Use<\/strong><\/td><td>15%<\/td><td>Intuitive staff dashboard and frictionless customer check-in.<\/td><\/tr><tr><td><strong>Integrations<\/strong><\/td><td>15%<\/td><td>Native ties to Salesforce, HubSpot, POS systems, and Zapier.<\/td><\/tr><tr><td><strong>Security &amp; Compliance<\/strong><\/td><td>10%<\/td><td>SOC 2, HIPAA for healthcare, and GDPR for data privacy.<\/td><\/tr><tr><td><strong>Performance &amp; Reliability<\/strong><\/td><td>10%<\/td><td>System uptime, low latency in updates, and mobile app stability.<\/td><\/tr><tr><td><strong>Support &amp; Community<\/strong><\/td><td>10%<\/td><td>Onboarding quality, response times, and documentation depth.<\/td><\/tr><tr><td><strong>Price \/ Value<\/strong><\/td><td>15%<\/td><td>Transparent pricing vs. the ROI of reduced abandonment.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Which_Queue_Management_Software_Tool_Is_Right_for_You\"><\/span>Which Queue Management Software Tool Is Right for You?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Selecting the right QMS requires a deep understanding of your specific &#8220;wait culture&#8221; and technical requirements.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Solo_Users_vs_SMB_vs_Mid-Market_vs_Enterprise\"><\/span>Solo Users vs SMB vs Mid-Market vs Enterprise<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Solo\/Small SMB:<\/strong> If you are a single shop or salon, a tool like <strong>Waitwhile<\/strong> is perfect. It offers a free tier or affordable monthly plans and requires no specialized hardware.<\/li>\n\n\n\n<li><strong>Mid-Market:<\/strong> If you have multiple locations and need to track staff productivity, <strong>Qminder<\/strong> provides the best balance of oversight and ease of use.<\/li>\n\n\n\n<li><strong>Enterprise:<\/strong> Massive organizations with complex security needs and existing hardware should lean toward <strong>Qmatic<\/strong> or <strong>Q-nomy<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Budget-Conscious_vs_Premium_Solutions\"><\/span>Budget-Conscious vs Premium Solutions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Budget:<\/strong> <strong>Skiplino<\/strong> and <strong>Waitwhile<\/strong> offer the most accessible entry points.<\/li>\n\n\n\n<li><strong>Premium:<\/strong> <strong>JRNI<\/strong> and <strong>Q-Flow<\/strong> are high-investment solutions that focus on maximizing the &#8220;Lifetime Value&#8221; of the customer rather than just managing a line.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Feature_Depth_vs_Ease_of_Use\"><\/span>Feature Depth vs Ease of Use<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you need <strong>sophisticated logic<\/strong> (e.g., &#8220;if the customer is VIP and the wait is &gt; 10 mins, send a manager alert&#8221;), you need the depth of <strong>Q-nomy<\/strong> or <strong>Wavetec<\/strong>.<\/li>\n\n\n\n<li>If you need <strong>zero training time<\/strong> for seasonal staff, <strong>Waitwhile<\/strong> or <strong>Qminder<\/strong> are the clear winners.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Integration_and_Scalability_Needs\"><\/span>Integration and Scalability Needs<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>For those with a heavy investment in the Microsoft or Salesforce ecosystems, check for native connectors. <strong>JRNI<\/strong> and <strong>Waitwell<\/strong> have particularly strong API-first approaches that allow you to build custom experiences on top of their queuing engines.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Frequently_Asked_Questions_FAQs\"><\/span>Frequently Asked Questions (FAQs)<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>1. What is virtual queuing?<\/p>\n\n\n\n<p>Virtual queuing is the process of allowing customers to join a line digitally (via QR code, SMS, or web) without having to stand in a physical line. They are notified via their phones when it is their turn.<\/p>\n\n\n\n<p>2. Does queue management software require expensive hardware?<\/p>\n\n\n\n<p>Not necessarily. Modern SaaS tools like Qminder or Waitwhile can run on any consumer tablet (iPad\/Android) or even just a QR code printed on a sign.<\/p>\n\n\n\n<p>3. How does QMS help reduce wait times?<\/p>\n\n\n\n<p>It doesn&#8217;t always shorten the physical time spent, but it dramatically reduces &#8220;perceived&#8221; wait time by giving customers freedom. It also boosts staff efficiency by providing data to help managers staff correctly during peak hours.<\/p>\n\n\n\n<p>4. Is this software HIPAA compliant for healthcare?<\/p>\n\n\n\n<p>Many enterprise providers like Qminder, Qmatic, and Waitwell offer HIPAA-compliant modules and BAA (Business Associate Agreements) for healthcare clients.<\/p>\n\n\n\n<p>5. Can I manage appointments and walk-ins together?<\/p>\n\n\n\n<p>Yes, the best tools (like Waitwhile and Qmatic) feature &#8220;Line Syncing,&#8221; which treats a 2:00 PM appointment and a 1:55 PM walk-in fairly based on your business rules.<\/p>\n\n\n\n<p>6. What happens if a customer misses their text notification?<\/p>\n\n\n\n<p>Most systems allow staff to &#8220;push back&#8221; a customer in the queue or mark them as &#8220;arrived&#8221; manually if they show up a few minutes late, keeping the line moving smoothly.<\/p>\n\n\n\n<p>7. Can these tools handle multi-language environments?<\/p>\n\n\n\n<p>Yes, tools like Skiplino and Wavetec offer extensive language support, allowing the customer-facing interface to adapt to the user&#8217;s preferred language.<\/p>\n\n\n\n<p>8. How do I prevent people from &#8220;gaming&#8221; the virtual queue?<\/p>\n\n\n\n<p>Geofencing (requiring the user to be within 500 meters of the store) and SMS verification are the most common ways to ensure only real, local customers join the line.<\/p>\n\n\n\n<p>9. Can I get reports on individual staff performance?<\/p>\n\n\n\n<p>Yes, most QMS platforms track &#8220;Service Time&#8221;\u2014the duration from when a staff member calls a customer to when the interaction is marked as complete.<\/p>\n\n\n\n<p>10. What is the typical ROI of a queue management system?<\/p>\n\n\n\n<p>ROI comes from three areas: reduced &#8220;walk-outs&#8221; (lost sales), increased staff productivity, and improved customer satisfaction scores which lead to repeat business.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Queue management is no longer just about &#8220;taking a number.&#8221; It is a sophisticated data challenge that sits at the intersection of human psychology and operational efficiency. The right tool acts as a silent concierge, managing expectations and empowering your staff to focus on service rather than crowd control.<\/p>\n\n\n\n<p>When choosing your software, remember that <strong>the best tool is the one your staff will actually use.<\/strong> While feature-heavy enterprise suites are impressive, if they are too complex for a busy floor manager to operate, they will fail. Prioritize a balance of ease of use, robust notification systems, and the specific compliance needs of your industry.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Queue Management Software is a digital system designed to control the flow of people and requests through a service&hellip;<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2673,2632,3763,3762,3625],"class_list":["post-5877","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-customerexperience","tag-digitaltransformation","tag-operationalefficiency","tag-queuemanagement","tag-retailtech"],"_links":{"self":[{"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/posts\/5877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/comments?post=5877"}],"version-history":[{"count":1,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/posts\/5877\/revisions"}],"predecessor-version":[{"id":5897,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/posts\/5877\/revisions\/5897"}],"wp:attachment":[{"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/media?parent=5877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/categories?post=5877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/gurukulgalaxy.com\/blog\/wp-json\/wp\/v2\/tags?post=5877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}